Cancellation and Refund Policy
StatPearls is a subscription service with recurring charges. Users may cancel the subscription directly on their dashboard at any time. Additionally, prior to a renewal charge, an automated email is sent to the email on file notifying them of the renewal and allowing cancellation directly from the email link. If you have activated your subscription by mistake, send us an email to Contact Us within 24 hours of activation and a refund will be given minus the required 4% finance service charge. Outside of this 24-hour window, no refunds will be granted and users can cancel the next renewal directly in their dashboard.
Lifetime memberships are not refundable under any circumstances due to the nature of the access and the product. Please consider this before purchasing as no refunds will be given for these memberships.
Our money-back guarantee is valid for users that have purchased the Q-Bank in question and have completed a significant amount of the questions in the Q-Bank. Proof of not passing the exam is required for a refund. A refund will be given minus the required 4% finance service charge.