Crisis intervention is a short-term management technique designed to reduce potential permanent damage to an individual affected by a crisis. A crisis is defined as an overwhelming event, which can include divorce, violence, the passing of a loved one, or the discovery of a serious illness. A successful intervention involves obtaining background information on the patient, establishing a positive relationship, discussing the events, and providing emotional support. SAFER-R is a common intervention model used, which consists of stabilization, acknowledgment, facilitate understanding, encouragement, recovery, and referral. SAFER-R helps patients return to their mental baseline following a crisis.
It can be used in conjunction with the Assessment Crisis Intervention Trauma Treatment (ACT), which is a seven-stage crisis intervention model. It consists of assessing the affected person, establishing a relationship, understanding the problem, confronting emotions, exploring coping strategies, implementing a plan, and following up. Utilization of these methods can help restore one’s mental state and prevent any psychological trauma immediately following a crisis. Crisis intervention has also been developed as a possible treatment plan for those with severe mental illnesses. In this review, we will discuss major concerns, clinical aspects, and what healthcare professionals can do to improve techniques for crisis intervention.